PROCESS FLOW OF COMPLAINT MECHANISM

1. In Case of any grievance/complaint against the Stock Broker / Depository Participant. Please fill Complain through Online Portal or write us at grievnace@jvgroups.com  or letter to the registered office or call on Telephone No. 0281-6169999
2. Upon receipt of such complaint same were entered into complaint registered maintained at the registered office AND Complain No provided.
3. Sr. Manager and Compliance officer used to verify the complaint registered on a daily basis and reviewed by top management on a weekly basis.
4. If any complaint is received, the same will be overlooked by the head of the department who will transfer the same to their team member.
5. Thereafter executive of the legal compliance department will start compiling the required data and forward the same to Sr. Manager or Manager for verification, analyzing, and drafting of a reply to the complaint.

Send your complaint to: grievance@jvgroups.com

INVESTOR GRIEVANCES ON ODR PLATFORM LINK: https://smartodr.in/login

Click here to file an Online Investor Complaint on NSE NICE Plus.

SEBI Toll-free Helpline Service for Investors: 1800 22 7575 OR 1800 266 7575

Please Visit SCORES 2.0 : https://scores.sebi.gov.in/

Filing complaints on SCORES – Easy & quick

• Register on SCORES portal
• Mandatory details for filing complaints on SCORES:
  • Name, PAN, Address, Mobile Number, E-mail ID.
• Benefits:
  • Effective communication
  • Speedy redressal of the grievances